Form Settings Guide

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Accessing Form Settings

1. Open your form in the Form Builder
2. Click the “Settings” tab in the top navigation
3. Settings are organized into sections

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General Settings

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Form Status

• Form is not publicly accessible
• Only you can preview it (requires login)
• Use for testing and development
• Submissions are not counted toward quota

• Form is live and publicly accessible
• Anyone with the link can submit
• Submissions count toward your plan quota
• Analytics tracking is active

• Form no longer accepts new submissions
• Shows custom closing message to visitors
• Existing submissions remain accessible
• Can be reopened anytime

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Form Slug

• Auto-Generated: Created from form title on creation
• URL Format: app.topformbuilder.com/f/your-slug
• Must Be Unique: Across all forms in the platform
• Editable: Can be customized in settings
• URL-Friendly: Lowercase, hyphens instead of spaces

• Use clear, descriptive slugs
• Avoid changing slug after sharing (breaks existing links)
• Keep it short and memorable

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Internal Description

• Notes for your reference only
• Not visible to form respondents
• Helps organize forms in workspace
• Supports plain text (max 500 characters)

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Display Settings

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Progress Bar

• Progress bar appears at top of form
• Shows percentage complete (e.g., “40% complete”)
• Updates as user answers questions
• Motivates completion

• No progress indicator shown
• Cleaner, more minimal interface
• Better for short forms (< 5 questions)

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Question Display Mode

• Typeform-style, one question at a time
• Less overwhelming for respondents
• Higher completion rates
• Better mobile experience
• Shows “Next” button per question
• Default mode

• Traditional form layout
• All questions visible at once
• Single “Submit” button at bottom
• Better for short forms (< 5 questions)
• Faster for users who want to scan all questions

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Submission Settings

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Allow Multiple Submissions

• One submission per device/browser
• Uses fingerprinting to detect duplicates
• Prevents spam and duplicate responses
• Best for surveys, registrations, one-time forms

• Users can submit form multiple times
• No duplicate prevention
• Best for recurring surveys, voting, feedback forms

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Submission Fingerprinting

• Tracks device fingerprint (IP + User Agent + Browser fingerprint)
• Prevents same device from submitting twice (when multiple submissions disabled)
• No cookies required
• Privacy-friendly

• IP address
• User agent string
• Browser fingerprint (canvas, webGL, fonts)
• Timestamp

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Closing Options

• Set maximum number of submissions
• Form closes when limit reached
• Shows closing message to new visitors
• Example: “Limited to first 100 responses”

• Set closing date and time
• Form closes automatically at that time
• Useful for event registrations, limited-time offers
• Example: “Closes on March 15, 2024 at 11:59 PM”

• Custom message shown when form is closed
• Supports HTML (bold, italic, links)
• Default: “This form is no longer accepting responses”

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Notification Settings

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Admin Notifications

• Receive email for each new submission
• Real-time alerts
• Includes submission data in email

• Where to send notifications
• Defaults to your account email
• Can use any email address

• Send copies to additional recipients
• Comma-separated list
• Example: [email protected], [email protected]

• Custom subject line
• Supports variables:
  • {{form_name}} - Your form title
  • {{submission_id}} - Unique submission ID
  • {{respondent_email}} - Submitter’s email (if collected)
• Default: New submission for: {{form_name}}

• Additional message in notification email
• Appears at top of email
• Supports plain text
• Optional

Email: [email protected]
CC: [email protected], [email protected]
Subject: 🎉 New {{form_name}} Submission #{{submission_id}}
Body: A new response has been received. Please review it promptly.

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Respondent Confirmation Emails

• Sends email to respondent after submission
• Acknowledges their response
• Builds trust

• Your form must have an Email field
• Select which email field to use
• Respondent must provide valid email

• Custom subject for confirmation email
• Supports same variables as admin notifications
• Default: Thank you for your submission - {{form_name}}

• Message to respondent
• Thank them for their time
• Provide next steps or information
• Supports plain text

Subject: Thank you for contacting us!
Body: We've received your message and will respond within 24 hours.
      Your submission ID is {{submission_id}}.

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Email Templates (Pro)

• Consistent branding across all form emails
• Save time with pre-designed templates
• Include company logo, colors, footer
• Use across multiple forms

1. Navigate to Workspace → Email Templates
2. Click “Create Template”
3. Design your template with branding
4. Use template in any form’s notification settings

• {{form_name}} - Form title
• {{submission_id}} - Unique ID
• {{respondent_email}} - Submitter’s email
• {{submission_date}} - Date submitted
• Custom field values: {{field_name}}

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Security Settings

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Password Protection (Pro)

• Visitors must enter password before viewing form
• Password prompt appears before welcome screen
• Prevents unauthorized access

• Internal company forms
• Exclusive surveys for members
• Private feedback forms
• Beta testing forms

1. Toggle “Enable Password Protection”
2. Enter your password
3. Share password separately with intended respondents

• Minimum 6 characters
• Plain text (visible to you)
• Single password for all respondents
• No per-user passwords

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reCAPTCHA Protection

• Respondents must complete CAPTCHA challenge
• Typically “I’m not a robot” checkbox
• Invisible reCAPTCHA option available
• Reduces spam by 99%+

1. Toggle “Enable reCAPTCHA”
2. reCAPTCHA appears on form submit
3. Uses your site’s reCAPTCHA keys from environment

• Free on all plans
• Works on app.topformbuilder.com domain
• Custom Domain Users: Add your domain to Google reCAPTCHA allowed domains list
• Contact support for custom domain reCAPTCHA setup

• Public forms with high traffic
• Forms shared on social media
• Contact forms on public websites
• Any form experiencing spam

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White Labeling (Pro)

• “Powered by TopFormBuilder” badge is hidden
• Cleaner, more professional appearance
• Your brand front and center

• Small badge appears at bottom of form
• Links to TopFormBuilder.com
• Required on Free plan

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Advanced Settings

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Default Language

• English (default)
• Spanish, French, German, Italian, Portuguese
• Japanese, Chinese, Korean
• More languages coming soon

• Form interface displays in selected language
• Button labels, error messages auto-translated
• Your questions remain in the language you write them

• Create translations for your questions
• Respondents can switch languages
• See Multi-Language Guide

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Available Locales

• Language switcher appears in form header
• Respondents choose preferred language
• Requires translations to be added

• Form only available in default language
• No language switcher shown

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Custom Domain (Pro)

https://app.topformbuilder.com/f/your-form

https://forms.yourcompany.com/your-form

• Professional branded URLs
• Better trust and credibility
• Custom SSL certificates included
• SEO benefits

1. Go to Workspace → Custom Domains
2. Add your domain (e.g., forms.yourcompany.com)
3. Configure DNS records (provided instructions)
4. Verify domain ownership
5. SSL certificate auto-generated
6. Assign domain to forms

• Pro or Enterprise plan
• Domain you own
• Access to DNS settings

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Form Versioning

• Version saved on major changes
• Track changes over time
• Restore previous versions if needed
• Compare versions

• Adding/removing questions
• Changing form structure
• Settings updates (manual save)

• Version number
• Timestamp
• Created by user
• Changes summary

1. Go to Form → Versions tab
2. View version history
3. Click “Restore” on desired version
4. Confirm restoration

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Webhook Settings

• Send data to your own server
• Trigger automation workflows
• Integrate with custom systems
• Real-time data sync

1. Go to Settings → Integrations → Add Integration
2. Select “Webhook”
3. Enter webhook URL
4. Configure settings

• Webhook URL: Where to send POST request
• Custom Headers: Authentication headers
• Retry Failed Webhooks: Auto-retry on failure
• Secret Key: Verify webhook authenticity

{
  "form_id": 123,
  "submission_id": 456,
  "submitted_at": "2024-03-15T10:30:00Z",
  "answers": [
    {
      "block_id": 1,
      "question": "What's your name?",
      "answer": "John Doe"
    }
  ]
}

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Saving Settings

• Most settings auto-save after 800ms
• Look for “Saving…” / “Saved” indicator in toolbar

• Click “Save Changes” button at bottom
• Required after certain actions
• Confirmation message appears

• If you navigate away with unsaved changes
• Browser prompts: “You have unsaved changes”
• Click “Stay” to continue editing

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Tips & Best Practices

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Notifications

• Test email notifications before launch
• Use descriptive email subjects
• Include submission ID in subject
• Set up CC for team members

• Send notifications to personal email for high-traffic forms
• Forget to update email addresses when team changes

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Security

• Enable reCAPTCHA for public forms
• Use password protection for sensitive forms
• Enable white labeling for professional appearance (Pro)

• Share password publicly
• Disable fingerprinting unless needed

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Closing Options

• Set clear closing messages
• Provide alternative contact info in closing message
• Test closing behavior before launch

• Set unrealistic submission limits
• Forget to update closing dates for recurring events

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Troubleshooting

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”Email notifications not received”

• Check spam/junk folder
• Verify email address spelling
• Check CC email addresses
• Contact support if emails still not arriving

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”reCAPTCHA not showing”

• Check reCAPTCHA is enabled in settings
• Clear browser cache
• Ensure reCAPTCHA keys configured (admin task)
• For custom domains: Add domain to Google reCAPTCHA settings

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”Form still accessible after closing”

• Check form status is “Closed”, not “Published”
• Save settings after changing status
• Clear browser cache
• Check closing date/time if using schedule

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”Password protection not working”

• Verify password protection enabled
• Check you’re on Pro plan
• Save settings after enabling
• Try different browser

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Next Steps

• Set Up Integrations - Connect external services
• Configure Email Templates - Create branded emails
• Add Conditional Logic - Create smart forms
• View Submissions - Manage responses